Shipping & Delivery

We normally ship your board within 24 hours if order is placed before 4pm (PST) with approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. Our boards are shipped from United Kingdom And Germany and normally arrive in 3-7 days after they are shipped but may experience delays during holidays, weekends or other unforeseen situations.

Delivery Information:
All orders include Free Standard Shipping.

General Terms:
All prices and specifications are subject to change without notice. Prices are final as of time of an order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to smartbalancewheel.co.uk within 36 hours. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

Return Policy:
If you are not completely satisfied with a product purchased from smartbalancewheel.co.uk, you may return it within 30 days of the delivery date for refund if qualified (eligibility conditions listed below). Defective items may be returned within 60 days of the delivery date. smartbalancewheel.co.uk will either repair or replace defective products at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. All shipping, handling, and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 15% restocking fee, minimum £6.95. This fee does not apply to defective product returned within the smartbalancewheel.co.uk warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to smartbalancewheel.co.uk are the responsibility of the customer. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Warranty Information:
Each Hoverboard comes with a 6 Month manufacturer warranty against mechanical defects (limitations and terms below). Warranty does not cover water damage.

Warranty Limitations:
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for 6 months from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. smartbalancewheel.co.uk will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days.

 

 

 
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