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Warranty

* The warranty is only applicable to Smartbalancewheel.co.uk products for up to one year after purchase date.
* The warranty is void if any damage to the product is caused by misuse, accident or failure to follow the user manual.
* Damage caused by disassembling the product or alterations that have been made that are not in accordance with our instructions will void the warranty.
* Please DO NOT remove the product logos or labels. This will void your warranty.

Return Policy

Our hoverboards, balance boards & electric scooters are constructed with high quality components. We’re proud of the quality of the scooters we sell and so far less than 0.5% of all the hoverboard scooters we’ve shipped out have been subject to any quality issue.
* If you are experiencing quality issues, please contact us as soon as possible and we will get back to you within 24 hours.
* We may require your order number, order information, and some detailed photos to confirm the nature of the quality issue before we can provide a solution.
* Our target is to make our customers’ shopping experience pleasant. If the issue can be easily fixed with proper installation or with the replacement of an accessory, we will let you know in detail.
* Any returns must be discussed and authorized by our customer service in advance. We will come back to you with details of return instructions and return address info after our customer service has authorized your return application.
* We require tracked shipping if you return your order and the return shipping fees will be paid by the customer without compensation.
* After your return request has been confirmed and authorized, we need you to dispatch the package to us within 1-2 business days and send the tracking number of the package to us by email.
* Once we receive your returned product, we will send you an email notification and we will notify you about the approval or rejection of your refund request once that has been decided.

Note: All of the accessories are not covered by the warranty. After owning the accessories for 30 days, (charger, remote control, handles Strut, etc.) there's no option to return or replace faulty/ unwanted items.

Important note: We are unable to cover the cost of return postage for unwanted items, so you will need to pay the post or courier costs. Please ensure that you get a proof of postage so you are able to claim if the goods do not reach us. We can only accept responsibility for your return once it has reached us.

General returns notes: All unwanted items must be in original, undamaged packaging including original labels and packed in the same way they arrived with you. They must be in sale-able condition and not used, as this will mean that they are unsuitable for resale and we will be unable to issue a refund. If this is the case, we will need to return them back to you.

Exchanges: To exchange an item you need to place another order, from the website you originally ordered from, for the product you want and send the original item(s) back for a refund. This is by far the quickest and easiest way for you to get the item you require. Please email our Customer Services team if you need help with this.

Faulty/damaged on arrival or wrong item sent: Please send an email to service@smartbalancewheel.co.uk within 3 days of arrival. We will advise you of the best course of action to resolve the issue as soon as possible.

After owning an item for over 30 days there is no option to return faulty items. Any faults will be treated under our warranty terms.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)


We accept return on products. Customers has the right to apply for return within 30 days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@smartbalancewheel.co.uk.

Please contact our Customer service at service@smartbalancewheel.co.uk to get the returned address.

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